What to do when an incident occurs

You purchased travel insurance to protect your trip from unexpected expenses — so what do you do when the unexpected happens?

For a more pleasant claims process, please follow the guidelines in your policy documents. The Policy Conditions section spells out the necessary documents and procedures for claims, primarily:

• Report lost or stolen property to police or responsible transport provider within 7 days and obtain a written report.
• Keep receipts for any money spent (such as for medical expenses or replacing items from lost luggage).
• You, or someone on your behalf, should phone our emergency assistance team as soon as possible if you require hospitalisation, if your medical expenses will exceed $2,000 or if you want to return early.

Following these steps will make the claims process much easier.

How to submit a claim

Submitting a claim on your Aunt Betty travel insurance policy is easy – simply follow the easy step-by-step claims guide.

To get your claim resolved as quickly as possible, please send all necessary supporting documents detailed in the How to make a claim guide. You may do this by submitting them as part of your online claim. Be sure to keep a copy of all originals and forms for yourself.

If you need help with your claim:

• Call: 1300 730 898 or +61 (0) 2 8907 5080
• Email: AuntBetty@covermore.com.au

If you have complaints about a claim

We're here to help you. If you feel that your claim has not been handled correctly, we would like to hear from you. Please use our guide to lodging a complaint.

Make a Claim