What to do when an incident occurs

As a travel insurance policyholder, you have access to Aunt Betty's emergency assistance — anytime, anywhere you may need it. The emergency assistance team works 24/7 taking calls from policyholders like you, providing help with travel emergencies such as medical treatment, payment of hospital bills and assistance when passports and important travel documents are lost or stolen.

So we can best assist you when you call, please be ready with the following:

• Your policy number
• A contact number for where you are now
• The nature of your problem
• If you are ill or injured we will need details of medical consultations you have had

Global numbers to call for emergency assistance

The emergency contact number will depend on the country you're calling from:

USA: 1844 284 8559

Canada: 1844 284 8559

UK: 0800 092 3834

New Zealand: 0800 904 931

Other Countries: +61 (0) 2 8907 5609

If you need to fax any information through with your assistance case number or policy number, fax +61 (0) 2 9954 6250.

Should you experience difficulty contacting us from any of the country specific numbers above, please call +61 (0) 2 8907 5609.

Facts about the Cover-More emergency assistance team

With teams in Brisbane, Sydney, Shanghai and Kuala Lumpur, Cover-More's emergency medical assistance team is one of the most capable and highly experienced in the region.

We have more than 280 people in our global medical team—9 doctors, 26 registered nurses, numerous psychologists, case managers and support professionals—who deliver unique care, in times of difficulty and need, to many thousands of customers every year.